If you are changing your address, please reach out to us via chat and inform us about this change as soon as possible. 

Please do not apply for new tasks during the transition period and if you have been approved for the tasks but still haven’t received a product that has already been sent, make sure you will be able to get it from your old address or someone will reship it to you.

You’ve pressed Apply to an offer, and you realized that the brief does not work or resonate with you, you accidentally applied, or you realize that you have applied to too many tasks and need to lessen your workload 

Not to worry! There’s a simple solution for that 

Just go to My Jobs——Apply——Cancel this job

Remember that you can only revoke your application for offers that you have not yet been approved as a creator 

If the product is late to arrive, please inform us via chat on VIKOC. We will reach out to the brand to get more information for you in terms of the product delivery and the expected day of delivery.

Hi! Are you ready to join VIKOC and become an excellent creator? Here you can cooperate with brands and make your video creation more valuable!

Video profiles are where you show your talents to the brands, so please make sure to do your best to showcase your shooting and creative abilities！

Here are suggestions for your video profile content!

1. First of all, make a brief self-introduction.
2. You can show your sports skills, makeup skills, singing or dancing skills, or just try to role play to show your fun so that the corresponding businesses can see your skills!
3. Or just pick up a product around you and try to promote it! Please ensure that the product packaging is readable in the video. You can just flip the video!
4. It is also an excellent choice to show your professional ability to shoot and edit videos.
5. The short videos created by you which are successful on social media may also be good!

Here are 8 things you should be aware of when creating your video profile!

1. Background. The neat background and beautiful scene will leave a good impression on the brand!
2. Light. Shoot in a well-lit place. Choose a neutral background that is not distracting.
3. Give yourself some space! Keep a good distance from the camera.
4. Stable shooting. Make sure the camera is stable and at eye level. Use a tripod or just stabilize the camera.
5. Make sure the video is clearly visible. Imagine that if the video can’t be seen clearly, the brand won’t dare to give you the product to make the video!
6. No filters, no music!
7. Please add subtitles.
8. Please do not show any watermark or social account of other platforms in the video profile!

We have certain deadlines with the brands and creators, both parties are agreeing to them when signing into VIKOC.

We would like to highlight these responsibilities for you as a creator:

• Upload the content in 7 days after you receive the product
• Upload edited videos in a 24 hours
• Contact us via creator@vikoc.com if some products are missing/broken

If you don’t meet these requirements, your account can be limited.

What does that mean?

During the overdue, it is not allowed to receive other tasks;
tasks that have been applied but not yet approved will be deleted;

If the overdue is less than 2 days, you still can submit videos.

If it is overdue for more than 2 days, the cooperation relationship between the creator and the merchant will be automatically canceled, and the creator account will be temporarily frozen; only after the appeal can be unblocked.

Find the chat button or email us at creator@vikoc.com to tell us about the situation.

If you’ve been suspended and non-responsive – we’ll need to deduct the amount of the product price for the video you didn’t deliver.

During the overdue, it is not allowed to receive other tasks;
tasks that have been applied but not yet approved will be deleted;

If the overdue is less than 2 days, you still can submit videos.

If it is overdue for more than 2 days, the cooperation relationship between the creator and the merchant will be automatically canceled, and the creator account will be temporarily frozen; only after the appeal can be unblocked.

Find the chat button or email us at creator@vikoc.com to tell us about the situation.

If you’ve been suspended and non-responsive – we’ll need to deduct the amount of the product price for the video you didn’t deliver.

You’ll get a money transfer for all of your approved videos twice a month.

You’ll receive your payment via PayPal, this is the only option we have at the moment. You better make sure your PayPal email is added to your profile if you want to get that ca$h.

To add your PayPal email go to  Profile Gathering information  PayPal account.

On average brands approve videos in 2 working days.

This is normal, don’t doubt yourself!  Because the merchant always has their brand positioning and needs.

Also, it’s time to update your video pitch! Make sure you upload a high-quality video that represents your skills. 

The payments will be made every two weeks for a PayPal account.

You’ll receive your rewards the same day as our accounting team makes the transfer, the latest in 1-2 workdays.

Please DO NOT add music to your videos.

No. Please do not post videos you created on VIKOC to your social media.

You just need to apply for the tasks via app! Your chances to be chosen by brands are higher if you apply for many tasks! On average you need to apply to 8 tasks to be chosen in 1. However, at the beginning, we may limit the number of tasks you can apply for, as your level increases, you can apply for an unlimited number of tasks! So let’s do it! 

Usually, brands choose creators they want to work within 3-4 days after they create the task.

Most of the time – yes.  User-generated content is about your personal experiences and therefore your face is needed in most of the videos. Please always check the instructions of the task brief to make sure what brand wants to be shown in the video.

高级视频: 确保更高质量，并使用特殊的工作室设备录制。这类视频由我们的创作者在他们的工作室中制作，具有更高级的光线和背景。

基本视频：是家庭环境视频。它更简单，通常用智能手机拍摄。

您可以选择不同类型的优质视频：
1. 广告视频
2. 测评视频
3. 产品介绍视频
4. 开箱视频
5. 360度

请点击视频任务管理——待你验收的视频——选择完成或驳回。

若驳回，请用英文填写创作者如何进行编辑修改的要求，创作者会在24h内重新上传视频。

目前不可以。

一个任务只能有 1 种类型的宽高比。

但是，如果您希望获得不同宽高比的视频，则必须创建单独的任务并为每个任务选择所需的宽高比。

 另外，请注意：
无法要求创作者以与任务要求不同的宽高比上传视频。

为了方便您的店铺与产品信息连接，创建产品时您可以选择该产品对应的店铺。

那么如何添加自己的店铺呢？

选择店铺管理——添加——填写名称和店铺链接即可。

区别:

视频内容要求：可用于强调创作者应该或不应该在视频中包含的内容。

强调内容：是为了指导创作者了解在视频中强调哪些产品功能或特别的优惠。

例子：

视频内容要求

• 展示产品以及如何将其涂抹在脸上
• 展示如何安装产品
• 厨房/浴室/室外的镜头
• 从打开产品包装开始拍摄
• 拿着产品直接对着相机说话
• 做或不做画外音
• 展示产品的不同功能
• 突出产品内部
• 包含你的宠物玩玩具的场景

强调内容

• 有不同的颜色
• 简单易用
• 极致贴合
• 高品质
• 快速发货
• 获得50%的折扣
• 立即订阅
• 定制

为了尽快收到完美的视频，请确保您的要求尽可能清晰。但请记住，创作者应该有空间来展示他们的创造力。

广告视频：

创作者可以提供最基本的广告视频，它主要用于各种社交媒体平台。这类视频通常包括：展示产品，讲述主要优点，讲述购买产品的原因和号召性用语。

测评视频：

指的是制作产品评测的视频。与视频广告类似，理想情况下用于产品页面和客户证词等。通常包括：购买和使用产品的原因，外观包装如何，产品功能如何，产品如何使用，使用体验如何，突出产品优点等。这类视频会突出您的产品优势。

产品介绍视频：

创作者对产品本身的外观、性能、使用等内容进行介绍，并搭配推销号召性语言。视频通常包括：展示产品、使用产品的步骤、介绍内容，画外音等。

开箱视频：

主要是展示产品的包装以及它所包含的内容。通常包括：包装，里面的内容，产品的开箱，产品的元素以及画外音等。

360度展示视频：

仅以高级版视频形式提供，它用于从各个角度展示您的产品。通常包括：转动您的产品，简单的纯色背景，画外音和创作者的手等。

无论您选择哪种视频类型，均可在发布任务时提示您想要看到的内容和不想看到的内容。

为了尽快获得满意视频，请您在发布任务时尽可能说明您想要的看到的内容。

额外细节作为您对视频要求的补充，您可以添加网站，图像，视频链接等对创作者创作视频进行提示！注意链接要保证创作者所在地区可以打开并且是英文内容。

对于额外补充的建议：

• 您的品牌故事，或有关您的品牌的更多详细信息，以便为创作者提供背景信息
• 链接到您的品牌页面，以便创建者更好地了解您的品牌氛围
• 视频参考链接
• 您喜欢哪种背景（例如室内，室外，普通背景等）
• 您希望如何设计创作者的风格（例如，穿上运动装，系上头发，化淡妆，穿上西装等）
• 请求要求创建者逐字逐句地遵循脚本
• 您希望创作者展示的情感
• …

点击存款——输入选择存款金额——充值

输入充值金额跳转至支付宝支付即可。

目前只支持支付宝，后续会有更多充值方式。

您可以点击 产品管理——创建产品

请选择实物产品或数字产品或服务

使用英文填写您的产品名称，类目等信息，并上传产品图片。

划线价格需大于产品价格。

备注里您可以填写你想要创作者了解的更多信息，例如示例视频。

提交后，新增产品记录会显示在页面上，您可以对它进行重新编辑或删除。

在您发布任务时，需要为订购的视频预先付费。等您收到满意的视频时，创作者会自动获得创作奖励。

视频价格不包括：产品或服务赠品，运费。

商家注册——商家发布任务下订单——平台审核任务——创作者申请——商家48h内审核创作者——审核通过后商家48h内发送赠送的产品并填写发货信息——创作者收到产品并在7天内拍摄视频并上传——商家48h内审核视频——通过/驳回要求创作者修改——收到满意的视频——创作者获得佣金。

您需要将产品免费发给创作者作为视频创作奖励；创作者收到产品后会在七天内上传视频。

点击视频任务管理——待发货任务，填写物流信息并提交即可。

注意：您需要在48h内发货并填写发货信息，用户在您填写发货信息前有随时取消任务的可能。数字产品会自动跳过发货环节。

全身出镜：

创作者可以展示全身，半身，或者只是面部。这种出镜方式比较普遍通用。

仅出现手：

这些视频中的主要焦点是您的产品，创作者的声音在后台或作为画外音添加。

视频比例的选择与您想要使用视频的平台有关。

• 16:9

适用于以下目的的视频：

Facebook Feed和视频广告

Instagram Feed

Twitter

Youtube

亚马逊

领英

• 1:1

适用于以下目的的视频：

Facebook Feed和轮播广告

Instagram Feed、轮播广告和店铺广告

Twitter

Pinterest

领英

• 4:5

适用于以下目的的视频：

Facebook Feed

Instagram Feed

Pinterest

• 9:16

适用于以下目的的视频：

Facebook stories

Instagram stories, reels还有 IGTV

TikTok视频

Snapchat

Pinterest

领英

根据您的需要，选择视频时长就可以了，

有15秒，30秒，60秒，120秒

佣金任务：

指的是您需要支付佣金给创作者并赠送产品。

赠品任务：

指的是您的产品价值比较高，所以只赠送产品。

根据您的产品价格来设置您的预算