Frequently Asked Questions

Got Questions? We've Got Answers!
DOs and DON’Ts

You’ve been applying to tasks to get cool products from brands and create videos for them, and find yourself with a whole lot of tasks on your to-do list 🥵 You might be feeling overwhelmed, but it’s always important to remember the DOs and DON’Ts of being a VIKOC Creator 🚀

To be the BEST VIKOC creator please DO 👍

✅ Check the product’s tracking so you can plan when you will make your video

✅ Read and review the scenarios, mentions, and additional details of the task

✅ Try your best to make a video that fits the duration of the task

✅ Upload your videos in a timely manner (7 days from when you get the product)

✅ Inform support if you have any delay to deliver the content
✅ Update support if some products are missing/broken

✅ If you are going on a vacation/trip, let the support team know about this

✅ Update us if you changed or will change your address

✅ Reply to us when we reach out or ask you a question 🙏🙏🙏

✅ BE YOURSELF and let your personality shine as you reenact the script

Try your best, and DON’T 👎

❌ Create different threads for the same question, we will get back to you ASAP! 🏃
❌ Ignore the support team, when asked for an update😭 your replies are appreciated
❌ Communicate with the brands directly, message us and we will do it for you

❌ Add any extra edits to your video (e.g text, music, graphics, watermarks, etc.)
❌ Make a video that’s longer or shorter than the duration ordered 😎

❌ Post your videos to your personal Social Media accounts

❌ Run away with the product 🥺


We would like to highlight these responsibilities for you as a creator:

  • Upload the content 7 days after the product is in your hands and edit videos in 24 hours after you receive the request 💡 PRO TIP: the quicker you upload your videos or edited videos, the more chances there are of activating the bonus payout 🌟

  • Update us if some products are not what you expected Complicated installations, extra products you’re unsure about, and wrong or broken products should be reported to us, so we can reach out to the brand.
  • Inform us if you have any delays to deliver the content (for exceptional cases) If you think you will be experiencing some delays in uploading your video, you can reach out to us so we can help you out 👯

If you can not follow the 7-day rule to upload your videos, we will have to temporarily pause your account 😢

💡 PRO TIP: If you have any clarifications about the task brief, instructions, video duration, additional details, or if you’re just unsure on how you should proceed, you can always reach out to us and we will do our best to help you out!

I am changing my address. What should I do?

If you are changing your address, please reach out to us via chat and inform us about this change as soon as possible.🚚 

Please do not apply for new tasks during the transition period and if you have been approved for the tasks but still haven’t received a product that has already been sent, make sure you will be able to get it from your old address or someone will reship it to you.

How to revoke an application?

You’ve pressed Apply to an offer, and you realized that the brief does not work or resonate with you, you accidentally applied, or you realize that you have applied to too many tasks and need to lessen your workload 😢

Not to worry! There’s a simple solution for that 😎

Just go to My Jobs——Apply——Cancel this job

Remember that you can only revoke your application for offers that you have not yet been approved as a creator 🌟

I haven’t received a product yet. What should I do?

If the product is late to arrive, please inform us via chat on VIKOC. We will reach out to the brand to get more information for you in terms of the product delivery and the expected day of delivery.

How to make a great Video Profile?

Hi! Are you ready to join VIKOC and become an excellent creator? Here you can cooperate with brands and make your video creation more valuable!

Video profiles are where you show your talents to the brands, so please make sure to do your best to showcase your shooting and creative abilities!

Here are suggestions for your video profile content!

  1. First of all, make a brief self-introduction.
  2. You can show your sports skills, makeup skills, singing or dancing skills, or just try to role play to show your fun so that the corresponding businesses can see your skills!
  3. Or just pick up a product around you and try to promote it! Please ensure that the product packaging is readable in the video. You can just flip the video!
  4. It is also an excellent choice to show your professional ability to shoot and edit videos.
  5. The short videos created by you which are successful on social media may also be good!

Here are 8 things you should be aware of when creating your video profile!

  1. Background. The neat background and beautiful scene will leave a good impression on the brand!
  2. Light. Shoot in a well-lit place. Choose a neutral background that is not distracting.
  3. Give yourself some space! Keep a good distance from the camera.
  4. Stable shooting. Make sure the camera is stable and at eye level. Use a tripod or just stabilize the camera.
  5. Make sure the video is clearly visible. Imagine that if the video can’t be seen clearly, the brand won’t dare to give you the product to make the video!
  6. No filters, no music!
  7. Please add subtitles.
  8. Please do not show any watermark or social account of other platforms in the video profile!
My activity was limited, what does that mean?

We have certain deadlines with the brands and creators, both parties are agreeing to them when signing into VIKOC.

We would like to highlight these responsibilities for you as a creator:

  • Upload the content in 7 days after you receive the product
  • Upload edited videos in a 24 hours
  • Contact us via if some products are missing/broken

If you don’t meet these requirements, your account can be limited.

What does that mean?

During the overdue, it is not allowed to receive other tasks;
tasks that have been applied but not yet approved will be deleted;

If the overdue is less than 2 days, you still can submit videos.

If it is overdue for more than 2 days, the cooperation relationship between the creator and the merchant will be automatically canceled, and the creator account will be temporarily frozen; only after the appeal can be unblocked.

Find the chat button or email us at to tell us about the situation.

If you’ve been suspended and non-responsive – we’ll need to deduct the amount of the product price for the video you didn’t deliver.

What happens if I don’t upload the video in 7 days?

During the overdue, it is not allowed to receive other tasks;
tasks that have been applied but not yet approved will be deleted;

If the overdue is less than 2 days, you still can submit videos.

If it is overdue for more than 2 days, the cooperation relationship between the creator and the merchant will be automatically canceled, and the creator account will be temporarily frozen; only after the appeal can be unblocked.

Find the chat button or email us at to tell us about the situation.

If you’ve been suspended and non-responsive – we’ll need to deduct the amount of the product price for the video you didn’t deliver.

How and when will I get paid?

You’ll get a money transfer for all of your approved videos twice a month💸.

You’ll receive your payment via PayPal, this is the only option we have at the moment. You better make sure your PayPal email is added to your profile if you want to get that ca$h.

To add your PayPal email go to ➡️ Profile➡️ Gathering information ➡️ PayPal account.

How long does it take for my videos to get approved?

On average brands approve videos in 2 working days.

What if I applied for an assignment but never got accepted?

This is normal, don’t doubt yourself!  Because the merchant always has their brand positioning and needs.

Also, it’s time to update your video pitch! Make sure you upload a high-quality video that represents your skills. 

How long does it take to receive the payment?

The payments will be made every two weeks for a PayPal account.

You’ll receive your rewards the same day as our accounting team makes the transfer, the latest in 1-2 workdays.

Should I add music to my video?

Please DO NOT add music to your videos.

Do I need to post videos on my social media?

No. Please do not post videos you created on VIKOC to your social media.

How long does it take to get approved for the task?

You just need to apply for the tasks via app! Your chances to be chosen by brands are higher if you apply for many tasks! On average you need to apply to 8 tasks to be chosen in 1. However, at the beginning, we may limit the number of tasks you can apply for, as your level increases, you can apply for an unlimited number of tasks! So let’s do it! 🤩

Usually, brands choose creators they want to work within 3-4 days after they create the task.

Do I need to show my face in a video?

Most of the time – yes.  User-generated content is about your personal experiences and therefore your face is needed in most of the videos. Please always check the instructions of the task brief to make sure what brand wants to be shown in the video.

What is the difference between basic and Premium video?

Premium quality ensures higher quality and is recorded using special studio equipment
These types of videos are produced by our community of creators in their home studios with better lighting and solid color backdrops. 🏠

Basic quality video is a home environment video. It is simpler and usually filmed with a smartphone. 🤳

You can choose different Premium-quality video types:
1. How-to
2. Unboxing
3. 360 product showcase
4. Testimonial
5. Video ad

How do I review videos submitted by creators?

Please click on the video task management - the video waiting for your acceptance - choose to complete or reject.

If rejected, please fill in the creator's request for editing and modification in English, and the creator will re-upload the video within 24 hours.

Can I select multiple aspect ratios in one task?

Not currently.

A task can only have 1 type of aspect ratio.

However, if you wish to have videos with different aspect ratios, you will have to ➡️ create separate tasks and select the desired aspect ratio for each task.

🌼 Also, please note: 🌼

There is no way to ask creators to upload videos in a different aspect ratio than the task requires.

How to add a store?

In order to facilitate the connection between your store and product information, you can select the store corresponding to the product when creating a product.

So how to add your own store? 

Select Store Management - Add - fill in the name and store link.

What is the difference between video content requirements and emphasized content?


Video content requirements can be used to highlight what creators should or should not include in their videos.

Emphasized content is meant to guide creators on which product features or special offers to highlight in their videos.


Video content requirements:

  • Demonstration of the product and how to apply it on the face
  • Show how to install the product
  • Kitchen/Bath/Outdoor Shots
  • Start shooting from unpacking the product
  • Hold the product and speak directly to the camera
  • do or don't do voiceover
  • Demonstrate different features of the product
  • Highlight the inside of the product
  • Include scenes where your pet plays with a toy

Emphasized content:

  • come in different colors
  • easy to use
  • Perfect fit
  • high quality
  • Fast delivery
  • Get 50% off
  • subscribe now
  • custom made

In order to receive a flawless video as quickly as possible, please make sure your request is as clear as possible. But remember, creators should have space to showcase their creativity.

How to choose video type?

Video ad

Creators can provide the most basic advertising video, which is mainly used in various social media platforms. This type of video typically includes a demonstration of the product, key benefits, reasons for buying the product, and a call to action.

Unboxing video

Mainly to show the packaging of the product and what it contains. Usually includes: packaging, what's inside, unpacking the product, elements of the product, and voiceovers.

360-degree display video

Available only as a premium video, it is used to showcase your product from all angles. Usually includes: turning your product, simple solid color background, voiceover and creator's hand, etc.

Evaluation Video

Refers to videos that produce product reviews. Similar to video ads, ideally used for things like product pages and customer testimonials. It usually includes: the reasons for purchasing and using the product, how the appearance and packaging are, how the product is functioning, how the product is used, how the user experience is, highlighting the advantages of the product, etc. This type of video highlights your product's strengths.

Product introduction video

The creator introduces the appearance, performance, use and other content of the product itself, and matches it with a call-to-action language for promotion. The video usually includes: displaying the product, steps to use the product, introduction content, voice-over, etc.

No matter which video type you choose, you can get hints about what you want to see and what you don't when posting tasks.

In order to get a satisfactory video as soon as possible, please explain what you want to see as much as possible when posting the task.

What about Extra details?

Extra details As a supplement to your video requirements, you can add websites, images, video links, etc. to prompt the creator to create the video! Note that the link must be open in the creator's region and be in English.

Suggestions for additional supplements:

  • Your brand story, or more details about your brand to give creators context
  • Link to your brand page so creators can better understand your brand vibe
  • Video reference link
  • What kind of background do you prefer (e.g. indoor, outdoor, normal background, etc.)
  • How you would like the creator to be styled (e.g. sportswear, hair tied, light makeup, suit, etc.)
  • The request asks the creator to follow the script verbatim
  • Emotions you want creators to show

How to top up my account?

Click Deposit - - Payment Method - - Select Payment Method

Enter the recharge amount and jump to Alipay payment.

At present, only Alipay is supported, and there will be more recharge methods in the future.

How to add a product?

You can click Product Management - - Create Product

Please select a physical product or a digital product or service

Fill in your product name, category and other information in English, and upload product pictures.

The underlined price must be greater than the product price.

In the note, you can fill in more information you want the creator to know, such as a sample video.

After submission, the new product record will be displayed on the page, and you can re-edit or delete it.

How to pay creators?

Ordered videos are prepaid when you post a job. When you receive a satisfactory video, the creator will automatically receive a creation reward.

Video prices do not include: product or service giveaways, shipping.

What is the process for the employer to use the platform?

Employer registration — Employer releases tasks and places orders—Platform review tasks—Creator application—Employer reviews creators within 48 hours—Employer sends free products and fills in delivery information within 48 hours after approval—— The creator receives the product and shoots and uploads the video within 7 days—the employer reviews the video within 48 hours—passes/rejects and requires the creator to modify—receives a satisfactory video—the creator gets a commission.

What to do after approving a creator?

You need to send the product to the creator for free as a reward for video creation; the creator will upload the video within seven days after receiving the product.

Click Video Task Management - Pending Shipment Tasks, fill in the logistics information and submit.

Note: You need to deliver the goods and fill in the delivery information within 48 hours. Users may cancel the task at any time before you fill in the delivery information. Digital products automatically skip shipping.

How to choose the way to appear on camera?

Full body appearances:

The creator can show the full body, half body, or just the face. This type of appearance is more common and universal.

Hand only appearances:

The main focus in these videos is your product, with the creator's voice added in the background or as an extra voice.

How do I choose the video size?

The choice of video ratio is related to the platform on which you want to use the video.

  • 16:9

Videos suitable for the following purposes.

Facebook Feed and video ads

Instagram Feed





  • 1:1

Videos suitable for the following purposes.

Facebook Feed and rotating ads

Instagram feed, rotating ads and store ads




  • 4:5

Videos suitable for the purpose of

Facebook Feed

Instagram Feed


  • 9:16

Videos for the following purposes.

Facebook stories

Instagram stories, reels and IGTV

TikTok videos




How to choose the video duration?

Just choose the length of the video according to your needs.

There are 15 seconds, 30 seconds, 60 seconds, 120 seconds

What is the difference between the Video job and the Freebie job?

Video job:

It means that you need to pay a commission to the creator and give away the product.

Freebie job:

Refers to the fact that your products are of higher value, so only products are given away.

How should I set task budgets?

Set your budget according to the price of your product


This website uses cookies to ensure you get the best experience on our website. Cookie Policy